There is a huge need for better control of all communications/emails sent from the store. We need the ability to have our own footer as well as header on all emails including choosing which header/footer to use for a particular type of email. An email center/tab in admin to manage and create emails, attach them to processes such as order status etc.

# Sending an automated email after 30 days of a completed order requesting a product review. Reviews posted will be eligible to receive a discount coupon for next purchase.

live chat with customers (like Olark or Zopim)

www.olark.com
www.zopim.com

It would be nice that an administrator or customer can attach files to a comment/note on a particular order. For example, I am running a large format printing site, and I would like to show customer a digital proof, or sample printing before I ship the order. If I can attach file to an order, so that the customer can confirm before I ship, that would be super!

Integration of CRM Software like Vtiger / Act! / salesforge / MS CRM etc...

I would like to see any RMA/message be put into a seperate support section, more like a ticket system so staff can be assigned and the full conversation monitored with ease.

Also with the implemention of a RMA system.

also perphaps adding the tickets to orders so when we open the order staff can see the relevant messages to the orders.

Many places or industries understand that special ordering may have to happen. Allow products to have a negative order so that people can go ahead and place an order for an item not in stock. It should put up a warning saying, "Our inventory shows that we only have 2 in stock, would you like to backorder the other items you have ordered?" And it would allow the order to go through without automatically adjusting the quantity in the cart.

Members will earn points when they post a review for a product. And maybe be able to post photos or videos and earn more points.

in the multivendor version, there is no communication area between admin and vendor back office.
Vendors can't find the admin email or phone number.

It is very weird that nobody has thought about this. How vendors can contact admin if they have any question? No form, no email, no phone number.

vendors are all alone....

Include sms trigger points that automatically sms customers with oder status updates as their order is processed.
IE, when the when the order is shipped the system sends and sms to the customer with a notification and the shipment tracking number.

For customers that would be a great feature, as well as for vendors. With groups, blocking, status (on/offline) and with history record, regarding the context. I.e. if there's a discussion on the order using IM, it should be saved and attached to the order.

with versions 1.3.5 spX, we could have our orders sms text us with the mods found in forums, this didnt require and clicktel accounts which costs the beginners more money, we request you integrate going forward sms texting the way it should be, freely!

A simplified version of the affiliate system where customers can refer their friends and earn store credit or vouchers (provisioned automatically), instead of money.

Can be insteresting integrate this CS-Cart Pro with OpenErp Software.

Automate communication with customers to take place after the order event like review the product, special coupons or discounts, post on Facebook, etc.

This would be a big thing to help manage the customer relationship.